Finnerly Support
Get help with Finnerly. We typically respond within 24 hours on business days.
Frequently Asked Questions
What is Finnerly?
Finnerly drafts social media posts in your brand's voice, schedules them on a calendar, and publishes the ones you approve to your Instagram business account.
Will anything post without my approval?
No. Every post needs your approval from its review email before it can be published. A post you skip or never approve is not published.
What emails will I receive?
A review email for each scheduled post, sent to the address on your account, plus notices about your account. We do not send marketing email.
How do I stop the emails?
Email helpnow@pivotallift.com and we will turn off review emails for your account. Without approvals, nothing is published.
My review link says it has expired or was already used.
A review link works until the post's scheduled time, and it stops working once you approve, request changes, or skip the post. Rescheduling does not use it up, and moving the post later keeps the link working until the new time. A post that isn't approved by its time is not published. If you need to change a decision, contact support and we will help.
Which platforms are supported?
Instagram business accounts during the pilot. More platforms are planned.
How do I delete my account or data?
Email helpnow@pivotallift.com. See the Privacy Policy for what we keep and why.